The District Manager (DM) position is primarily responsible for the development of long-range, annual, and short-term performance plans at store level. The DM is to lead, direct, and manage the successful execution of plans and the achievement of results for assigned stores according to company policy while ensuring continuity in operational practices in all assigned stores. The DM plays an instrumental role in developing strong management teams and individuals and supporting via mentoring, coaching, training, and advising. The duties of this position are to be performed while demonstrating and reinforcing all of Greer's core values and mission.
Lead the strategic execution of day-to-day retail operations across multiple functions for all assigned ACE stores
Understand current and future brand direction and develop retail operations strategies and solutions that align to and support it
Proactively integrate the Corporate and Field teams in the development and execution of retail operations strategies and solutions to meet/exceed budgeted financials.
Effectively attract, retain and develop a unified team that delivers exceptional service to internal customers and positively impacts business results
Active in the on-boarding process for new management staff as needed
Identify and develop existing associates to prepare a "bench" of future leaders for store management
Directly responsible for the practice, education, and execution of the "Essential Leadership Skills Series" for store manager role
Provide regularly scheduled, ongoing, coaching and guidance to store management
Coordinate and facilitate management training for assigned stores and evaluate results of training sessions for all associates (Customer Service, POS procedures/knowledge, Safety, Loss prevention, etc.)
Conduct recurring scheduled visits and follow-up meetings with store managers to ensure standards compliance and service excellence
Maintain all administrative duties required for POS, ACE billings and accounting procedures
Ensure completion of projects within specific timelines and guidelines
Ensure consistency across all stores and systems
Assists in preparation of store budgets and ensure stores meet or exceed annual budget and profit goals
Oversees inventory controls and management of overall inventory performance
Works closely with the merchandising team on store planning, projects, and improvements
Maintains effective and frequent communications with stores and support office
Maintains good relationships with vendors and suppliers and attends ACE shows and other conferences
Self-starter with proven ability to prioritize, develop effective strategies and lead their execution
Ability to develop and implement innovative solutions to complex, systemic problems
Demonstrated ability to develop and lead a team comprised of multiple functions
Highly collaborative with exceptional written and verbal communication skills
Passionate about customer service and enhancing the retail experience
Demonstrated ability to supervise other employees, understanding of the fundamentals of supervision and management principles
Ability to interact effectively with customers and co-workers
High degree of analytical skill and the ability to delegate.
Must possess strong written and verbal communication skills
Excellent organizational and project management skills with proven ability to effectively oversee and manage multiple, concurrent projects
Thrives in a fast-paced environment; adapts quickly to change
Maintains a strong technical and current skill level on all computer operational systems that are instrumental to successful store operations and oversight
2 or more years of retail management and/or operations experience to include direct responsibility for multiple retail stores
Bachelor's degree in business management, business administration, or equivalent related business experience
Demonstrated ability to spot, hire, and develop management talent
Demonstrated track record of delivering on financial goals
Demonstrated ability to drive a strong customer service culture
Ability to sit, stand, and walk for extended periods of time
Ability to climb, reach, grasp, bend, stoop and kneel
Ability to lift up to 40 pounds occasionally or greater weight using team lift assist techniques
May require evening and weekend work in order to set up or participate in company or store events; and, out of town/overnight travel for industry events (e.g. trade shows) and/or professional development conferences and seminars.
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by those assigned to this classification. These statements are not an exhaustive list of all responsibilities, duties and skills required.
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