Job Description
Job Description
Job Description
Join our team and leverage your expertise in customer service and account management to make a significant impact in our client's satisfaction and retention.
Client Support Specialist Key Responsibilities:
Customer Service and Support - Provide exceptional customer service to internal and external clients.
- Respond to inbound calls and make outbound calls as required.
- Ensure timely and accurate problem resolution to support client retention goals.
- Maintain positive and professional relationships with insurance carriers and partners.
Account Management - Oversee the set-up, ongoing maintenance, and support of client accounts for both H&B and COBRA.
- Ensure the accuracy and integrity of clients' financial and insurance transactions.
- Maintain accurate records of all communications and documentation related to account management.
Product and Service Knowledge - Stay informed about the products and services supported by the agency.
- Research and resolve product and service issues from the field and clients.
- Utilize multiple computer software applications and internal systems, including HRIS and ORS, to respond to client inquiries.
Compliance and Documentation - Maintain documents and records to ensure compliance with state and federal insurance regulations.
- Participate in product-related projects and training sessions as required.
Skills and Competencies - Strong prioritization and organizational skills.
- Professional communication skills.
- Ability to manage multiple tasks simultaneously and efficiently.
Qualifications: - Associate's degree in Management, Business, or Finance.
- Minimum of 1 year of insurance-related experience.
- Knowledge of the insurance industry, customer service, billing, and familiarity with health insurance is a plus.
Additional Requirements:
- Proven experience in maintaining positive relationships with clients and partners.
- Demonstrated ability to handle sensitive information with confidentiality and integrity.
- Proficiency in using various computer software applications and web-based systems.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Company Description
NESCO Resource Company Overview
Established in 1956, NESCO Resource employs over 10,000 people in 42 states and services a variety of local accounts as well as major accounts. Within NESCO Resource, we have three operating groups with the capability to staff effectively any positions that require Technology, Accounting & Finance, and Clerical & Light Industrial expertise. Rather than the generalist approach most employment agencies pursue, we practice the approach of a specialized staffing firm. We believe our outstanding local growth can be directly attributed to the credibility of our employees and their ability to focus on the specific needs of our customers.
Nesco Resource is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status, or any other legally protected characteristics with respect to employment opportunities.
Company Description
NESCO Resource Company Overview\r\nEstablished in 1956, NESCO Resource employs over 10,000 people in 42 states and services a variety of local accounts as well as major accounts. Within NESCO Resource, we have three operating groups with the capability to staff effectively any positions that require Technology, Accounting & Finance, and Clerical & Light Industrial expertise. Rather than the generalist approach most employment agencies pursue, we practice the approach of a specialized staffing firm. We believe our outstanding local growth can be directly attributed to the credibility of our employees and their ability to focus on the specific needs of our customers.\r\n\r\nNesco Resource is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status, or any other legally protected characteristics with respect to employment opportunities.
Job Tags
Local area,