Job Description
Title: Assistant Hotel Property Manager
Work Here. Change Lives. Nashville based hotel owns and operates the Top 3 Boutique Hotels in Nashville, TN, and is the only hotel company in America to give away the majority of its profits to those experiencing homelessness.
● Are you a proactive, friendly, persuasive person?
● Love to move fast and juggle several projects or tasks at once?
● Enjoy producing excellent, polished work?
● Excel in supporting guests with a speedy response and professional communication style?
● Love ensuring that every guest has a completely positive experience?
● Excel at using different technology platforms to get your job done?
Mission Hotels is looking for someone seeking a successful long-term career in hospitality property management. Rated #1 on Tripadvisor for specialty lodging in Nashville, we're looking for an energetic team player to help manage our hotels (The Russell, 506 Lofts, and The Gallatin). This is a great opportunity for recent graduates or someone with customer service experience looking to leverage their high energy and positivity into a career in the hospitality field.
As Assistant Hotel Property Manager, you'll help with daily operations, guest communications, bookings, and ensuring our vendors keep the hotels looking stunning. You'll be surrounded by a supportive team in an unparalleled culture, all working together to ensure our guests have the experience of a lifetime. You will work primarily from our hotel property offices, at either The Gallatin or The Russell.
Our Vision
Building America's Most Generous Real Estate Company - Redeeming Hospitality one team member, experience, and property at a time.
Our Culture
We've built our company around the pillar "to whom much is given, much will be required." We believe we're called to share our time, talents, and treasures with our community and those around us, and we try to live this out each day. You'll find we have an energetic, positive environment where you will truly make a difference.
Our Values (Anchor's non-negotiables aka the way we live out our work on a daily basis)
● Team Over Self: Making decisions in light of the team's goals and needs
● Aggressive Learning: Continually seeking personal and professional development
● Drive: Hungry spirit, entrepreneurial mindset
● Give It Away: Living and giving with a posture of generosity (time, talents, treasures)
● Relentless Optimism: Believing we can & will solve the challenges that come with excellent work
● Fun Matters: Occasionally our CEO wears a mullet wig; not a joke
The Big Win - Should you get this job - The big win is to manage all hotel operations to optimize guest experience while maximizing profitability - allowing the hotel to give back to the local community.
Key Functions
● Promptly address daily guest communications (calls, texts, & emails), booking inquiries, and reservations
● Report and troubleshoot software issues with vendors as necessary
● Complete room checks for arriving guests and work closely with team members/cleaning staff to provide an exceptional guest experience
● Foster vendor relationships and manage hotel maintenance and repairs
● Collect payments in our software system (WebRezPro) and code invoices
● Additional opportunities to serve the team and brand as needed, including special projects
● Assist with responding to guest reviews and updating review reports
Qualifications / Requirements
● 1-2+ years of customer service experience preferred (not required)
● Bachelor's degree preferred
● Must be optimistic with a servant's heart
● Tech-savvy with proficiency in all things GSuite
● 8:30 - 5:00 p.m. Mon - Fri with availability for rotating on-call hours for nights and weekends
● All team members are typically on-call 1 weeknight per week & 1 weekend per month. They do not need to be on-site when on-call.
Compensation and Benefits
● Competitive Salary
● Health/Dental/Vision Insurance & HSA Contribution
● Generous PTO and Paid Holidays
● 1 Philanthropic day per year + Annual Donation to your charity of choice
● Cell Phone and Professional Development Allowance
Entrepreneur Operating System (EOS) - Our company runs on EOS purely. That means as a member of this team, you will have leaders who:
● Give clear directions
● Make sure you have the necessary tools
● Act with the greater good in mind
● Delegate appropriately
● Take time to truly understand your role and how you can help the company
● Make their expectations clear
● Communicate well
● Hold effective meetings
● Meet one-on-one with you bi-weekly or more, if needed
● Reward and recognize your performance
EOE
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