Job Description

Job Description

Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world.

At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers—delivering reliable connectivity and groundbreaking digital experiences.

Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve.

We offer a robust benefits package that includes rewards, recognition programs, and employee discounts—ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere.

Where you will work:  This position will be based out of Astound’s Canton, MA office.

A Day in the Life of the Broadband Technician II:

• Residential install, service/repair, and disconnects* (data, video, phone) on customer premises
• Ensure/record correct RF and signal levels within specifications
• Communication with leadership and dispatch as needed
• Customer education
• Operate company vehicle in safe and responsible manner
• Perform all work in a safe manner according to all company policies and state rules and regulations
• Operate any company vehicle in a safe and responsible manner according to all company policies and state rules and regulations
• Perform residential/commercial installations, changes of service and disconnects* (high-speed data, video, phone) on customer premises
• Ensure all work is completed in accordance with all applicable company procedures/policies and in compliance with all municipal, state and federal laws and guidelines
• Ensure/record correct RF and Wi-Fi signal levels within specifications
• Perform troubleshooting tasks to identify problems and develop and implement resolutions for video, phone, high-speed data and networking devices
• Ability to troubleshoot all related RF problems from three active poles back to the customer premise (i.e. troubleshoot taps as in seizure screws and water damage; terminate open tap ports to prevent leakage)
• Responsible for the operation and use of related test equipment to include, but not limited to, a signal level meter, multimeter, leakage detection equipment and laptop
• Provide customer education and information on the services, equipment and products installed
• Promote marketing and sales efforts during each customer contact through the upsell program
• Maintain regular communication throughout the shift with management and dispatch
• Take appropriate action to expedite workflow to consistently meet customer appointments and company commitments
• Issue, receive, maintain and be accountable for an approved level of inventory stock and equipment
• Perform stand-by duties and serve in a 24/7 on call capacity as assigned
• Maintain an up-to-date timesheet and complete assigned training in a timely fashion
• Other duties as assigned

What You Bring to the Table:

• Experience: 6+ months of satisfactory metrics OR 1+ years external telecommunications technician
• Maintain satisfactory driving record and have a valid driver's license
• Knowledge of Ladder; Hand or Power Tools
• Customer Service; Communication (verbal, written)
• Basic Computer Skills
• Aptitude to learn to skills
• Problem solving
• Time Management
• Teamwork
• Working alone
• High School Diploma or Equivalent
• Valid driver's license and satisfactory driving record per the Fleet Policy

Physical Requirements:

• Ability to lift up to 75 lbs
• Standing and walking for extended periods of time

We're Proud to Offer a Comprehensive Benefits Package Including:

• 401k retirement plan, with employer match
• Insurance options including: medical, dental, vision, life and STD insurance
• Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization
• Floating Holiday: 40 hours per year
• Paid Holidays: 7 days per year
• Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws
• Tuition reimbursement program
• Employee discount program
  *Benefits listed above are for regular full-time positions

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The base salary in Massachusetts for this position is $22-$24 per hour plus opportunities for bonus, benefits and commission, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. It is specific to Massachusetts and may not be applicable to other locations.

Our Mission Statement:
* Take care of our customers
* Take care of each other
* Do what we say we are going to do
* Have fun

Diverse Workforce / EEO:
Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.

FCO (For San Francisco Candidates Only):
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

CCPA Employee Privacy Policy (For California Candidates Only) : - content/uploads/2023/09/CCPA -Employee-Privacy-Notice.pdf

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