Customer Support / Call Center Representative
Winterville, NC 28590 | Onsite
REQUIRED QUALIFICATIONS
• 2+ years of Customer Service experience
• 2+ years of Call Center experience
• Strong communication, decision-making, and time management skills
• Proficiency in Microsoft applications and ability to collaborate in a team environment
PREFERRED SKILLS
• Experience in debt recovery or financial services
• Knowledge of FDCPA and compliance protocols
COMPENSATION & SCHEDULE
ROLE IMPACT
This Customer Service position plays a key role in managing delinquent automotive accounts, ensuring timely and professional collections in compliance with standardized procedures. Success is measured by collection performance metrics, customer resolution, and adherence to process integrity.
KEY RESPONSIBILITIES
• Place or receive calls per management’s priority to resolve delinquent accounts
• Meet established goals for daily calls, contact rates, and promises kept
• Negotiate payment arrangements based on customer financial assessment
• Navigate system screens and accurately relay and document account information
• Identify cause of delinquency and recommend resolution strategies
CORE TOOLS & SYSTEMS
• Microsoft Office Suite
• Call center software and collections platforms
• CRM/ticketing systems
#Arlington123
LEGAL NOTICE
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at:
...Never The Same Day Twice. TJXs Global Distribution and Fulfillment Networks are offering Operations Internships based in our various warehouse locations across the country. Join the team for a 12-week summer internship and learn how retail operatio Operations, Distribution...
This is a remote position. ValueAdd Research and Analytics Solutions LLP is seeking a Freelance Data Entry Keyer to join our team. The ideal candidate will be responsible for accurately and efficiently inputting data into our systems. This role plays a crucial part ...
...Paid time off ~ Vision insurance The Staffing Manager is responsible for delivering and... ...: Staffing Maintains information for online staffing programs. Maintains good relationship with Temporary Staffing Agencies. Manages uniform inventory. Maintain...
...Cardiology, and Palliative Care. Collaborative Environment: Participate in Multidisciplinary Tumor Board Conferences and telemedicine/community cancer center initiatives. Professional Development: Quarterly meetings with Essentia Health Hem/Onc providers and...
Join to apply for the Spanish Interpreter role at Language Link - A BIG Language company .We are looking for Spanish Female Interpreters in Duarte, CA, for medical onsite (in person) appointments.The Requirements and Qualifications Be fluent in both English and Spanish...