Job Summary:
The Concierge at Marriott acts as the go-to resource for guests seeking information or services during their stay. This role involves offering personalized assistance and ensuring that guest requests are met with the highest level of hospitality and professionalism.
Responsibilities:
- Provide guests with information about local features such as shopping, dining, nightlife, and recreational destinations.
- Make travel arrangements for guests, including tours, reservations, and transportation.
- Assist guests with services such as spa appointments, tee times, tickets to special events, and restaurant reservations.
- Handle special requests for guests with specific needs.
- Coordinate the delivery of guest amenities and handle luggage assistance when needed.
- Maintain a logbook of guest inquiries and requests, ensuring timely follow-up and satisfaction.
- Build and maintain relationships with local vendors and service providers.
Qualifications:
- Proven experience as a concierge or in a similar role.
- Excellent knowledge of the local area, including attractions, events, and activities.
- Strong organizational and multitasking abilities.
- Exceptional communication skills and a customer-oriented approach.
- Fluent in English; additional languages are a plus.
- High school diploma; degree in hospitality or relevant field preferred.
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