Concierge Job Duties: Meets with guests and provides outstanding customer service to all guests, owners, and visitors of the hotel.
Assists guests and owners in a branded, friendly, proactive and efficient manner with appropriate follow-up as necessary.
Knows all essential aspects of our resort or hotel operations.
Builds an extensive knowledge base of local area restaurants, shops, attractions, transportation options, and airports.
Maintains a positive and professional relationship with all vendors and merchants.
Supports operations partners and vendors delivering communication to managers and guests on a daily basis.
Supports the marketing and sales department with administrative tasks.
Maintains inventory and stock of supplies, brochures, and collateral for concierge desks.
Prints and delivers correspondence to the front desk for guests prior to arrival.
Provides pre-arrival support for guests arriving on packages.
Facilitates correspondence with guests.
Acts as the site liaison for the services and sales center.
Works collaboratively with any resort associates and resources.
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