Customer Service Representative Job at EPITEC, Warren, MI

ZnFsSysvZmxEYVJYSHZzbmtCeDUwck5POWc9PQ==
  • EPITEC
  • Warren, MI

Job Description

Job Description

The requirement will be onsite Tuesday-Thursday for training and Monday and Friday from home. Fully remote after training. Need to be available Monday-Friday 8am-midnight and Saturdays 9am-9pm.

Summary

  • Responsible for managing the day-to-day contact duties with customers with any issues related to Customer Assistance, Marketing Support, EV, and Connection Center.
  • Communication methods used are Messaging, Phone, and Email.
  • Advisors are driven to be successful in building relationships with our customers, dealership personnel, Field organization, Brand Quality, and various General Motors stakeholders.

Responsibilities Include:

  • Handle inbound interactions between Customer Care, Marketing Support, EV, and Connection Center inquiries through phone, email, or messaging.
  • Proficient case handling for your customers while providing them with resolution in a timely manner.
  • Ensuring the Team Leaders and Senior Advisors have the necessary information on case status, suggestions, and resolutions.
  • Participating in additional training to increase skillset to better handle our customers and Members.
  • Connection Center Skilling- Technical troubleshooting of vehicle connectivity, Wi­ Fi, Infotainment and Mobile App concerns.
  • Attended Bi-Weekly 1:1's with Team Leaders to identify constructive feedback regarding process compliance and customer experience.
  • Exceed expectations for team KPls, such as service level, Customer Satisfaction and completed on-time activity metrics.
  • Must have availability to work Sunday-Saturday with flexibility on hours depending on the needs the business and shift bid selection.

Qualifications/Requirements:

  • Bachelor's Degree preferred or equivalent work experience
  • 1+ Years of experience in luxury customer service-related profession
  • Technical proficiency, problem solving, and troubleshooting experience
  • Computer navigation and proficiency in Excel, PowerPoint, and Word
  • Strong verbal and written communication skills
  • Ability to deal with ambiguity and adapt quickly in a fast-paced environments

Job Tags

Work experience placement, Shift work, Night shift, Sunday, Saturday, Monday to Friday,

Similar Jobs

Epic Mortgage

Mortgage Broker Loan Officer Job at Epic Mortgage

 ...Job Description Job Description Job Title: Mortgage Broker Loan Officer Epic Mortgage Inc. Location: Remote | Status: Full-Time | Commission-Based Are you the type of person who doesnt wait for opportunity you create it? Do people naturally trust you,... 

Vista Applied Solutions Group Inc

Python Developer Job at Vista Applied Solutions Group Inc

 ...Job Description Job Summary for Python Developer: Our client is looking for a core python developer to join their team. This will be a 6 months contract to hire role. Job Responsibilities and Qualification for Python Developer: ~6-7yrs experience in Web Application... 

ABM Industries

School Custodian Job at ABM Industries

 ...Qualifications:**- Must be 18 years of age or older- No experience required and on the job training provided.- No high school diploma, GED or college degree required.**Preferred Qualifications:**- Prior customer service experience- One (1) year of prior similar... 

Kina'ole Foundation

Accounting Manager Job at Kina'ole Foundation

 ...: ~ Health insurance ~ Dental insurance ~ Life insurance ~401K ~ ...and much, much more! Job Description: The Accounting Manager plays a critical role in ensuring the accuracy, integrity, and efficiency of the company's accounting system-a mission-critical... 

Focus Staff

Travel Physical Therapist - Acute Care (ICU, Neuro, Orthopedics, Cardiac,Trauma) - $2,736 per week Job at Focus Staff

 ...Focus Staff is seeking a travel Physical Therapist for a travel job in Las Cruces, New Mexico. Job Description & Requirements ~ Specialty: Physical Therapist ~ Discipline: Therapy ~ Start Date: 09/22/2025~ Duration: 13 weeks ~40 hours per week ~ Shift:...