Job Description

Job Description

A legal marketing company in Dallas, TX is seeking a Client Success Representative to join their growing team! The ideal candidate should have at least one year of experience in client success, account management, or other customer-facing roles.

Salary: $60K base + commission

Hybrid schedule

Hours: M-F 9am - 5pm

Responsibilities:

• Serve as the main point of contact for clients, ensuring satisfaction and addressing concerns.
• Identify opportunities for growth through upselling and cross-selling initiatives.
• Proactively engage with clients to understand their objectives and challenges.
• Address client inquiries and issues promptly, ensuring smooth resolution processes.
• Collaborate with sales, marketing, and product teams on client success initiatives.
• Conduct regular check-ins and foster positive relationships with clients.
• Facilitate training sessions and onboarding processes for new clients.

Requirements:

• Bachelor's degree in business, marketing, communication, or a related field.
• Minimum of 1 year experience in client success, account management, or customer-facing roles.
• Proficiency in account management tools and CRM platforms.
• Strong communication, interpersonal, and problem-solving skills.

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