Job Description

Job Description

WE ARE LOOKING FOR QUALIFIED CANDIDATES FOR BOCA RATON, FL ONSITE LOCATION ONLY. THIS IS NOT A REMOTE POSITION.

At Gift of Life, we believe every person battling blood cancer deserves a second chance at life — and we are determined to make it happen. We are singularly passionate about engaging the public to help us get everyone involved in curing blood cancer, whether as a donor, a volunteer, or a financial supporter. It all begins with one remarkable person, one life-changing swab, and one huge win — finding a match and a cure.

Education

Background in hospitality or customer service focused roles. Degree in hospitality management preferred.

Summary

The Donor Concierge ensures an exceptional, personalized donor experience throughout the donation journey at the Gift of Life - NMDP Collection Center. This role creates a warm, supportive environment, anticipates needs, and delivers high-touch service that enhances comfort, ease, and overall satisfaction.

Responsibilities

• Create a welcoming, personalized experience by anticipating and responding to donor needs.
• Serve as the primary non-clinical point of contact for donors comfort and service-related requests.
• Prepare and present food and beverage options based on donor preferences and dietary requirements (e.g., kosher, or other restrictions).
• Curate entertainment options to enhance the donor’s experience during the collection.
• Assemble and deliver welcome amenities and gift bags, including coordinating hotel delivery when needed.
• Prepare branded gift items for donor arrival and maintain a polished presentation.
• Monitor and manage inventory of amenities and gift packages; coordinate with internal teams for restocking.
• Work with internal contacts and external vendors to fulfill special requests or source specific branded items.
• Partner with the Apheresis Team to support non-clinical donor needs and assist with special requests.
• Coordinate local travel and transportation arrangements as needed.
• Maintain professionalism, discretion, and a high standard of service in all donor interactions.
• Perform other duties and special projects as assigned to enhance the donor experience and uphold organizational values.

Knowledge, Skills, and Experience

• Strong multitasking abilities with excellent verbal and written communication.
• Creative problem-solving and organizational skills.
• Exceptional interpersonal skills with a warm, courteous, and professional demeanor.
• Ability to manage confidential information with discretion.

Physical Demands / Working Conditions

This is an active role requiring frequent walking, standing, bending, and lifting in a fast-paced environment. May lift objects weighing up to 20 pounds, with occasional lifting of items over 20 pounds. Local travel may be required.

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