Job Description

Benefits:

Being part of an amazing team

Fun place to be and work

401(k)

401(k) matching

Competitive salary

Flexible schedule

Opportunity for advancement

Emergency Veterinary Receptionist – Client Service Representative (CSR) (Part-Time)-a

📍 Georgia Veterinary Emergency and Triage Services (GVETS) – Watkinsville, Georgia 🕒 Part-Time | Evenings, weekends, and holidays required Location: Georgia Veterinary Emergency and Triage Services (GVETS), Watkinsville, Georgia Schedule: Evenings, Weekends & Holidays Required

Welcome to GVETS!

Fast-paced. Fun. Fulfilling. Growing Rapidly. GVETS is a new Emergency and Critical Care hospital, opened just 6 weeks ago and already growing fast. This is your chance to be part of an Emergency and Critical Care team from the ground up—help shape our culture, grow with us, and become part of a supportive family that’s excited about what we’re building together.

We’re looking for friendly, passionate team members who want to help us grow while building a fun, supportive workplace. Every shift brings new cases, new challenges, and new opportunities to learn. If you love staying busy, enjoy working with an incredible team, and want to feel genuinely excited to come to work, you’ll fit right in here!

About the Role

As a Client Service Representative (CSR), you’ll be the welcoming face and calming voice for pet owners during some of their most stressful moments. You’ll help keep things running smoothly at the front desk while supporting our doctors, technicians, and—most importantly—our patients and their families.

What You’ll Be Doing

🐾 Client Communication & Support

Greet clients with warmth, kindness, and professionalism—both in person and on the phone

Answer phones and help triage emergency calls and walk-in cases

Share important information with the medical team quickly and clearly

Explain hospital policies, procedures, and financial options in a supportive way

Enter client and patient information accurately into medical records

Process invoices and payments with attention to detail

Offer reassurance and compassion during emotional and high-stress situations

🤝 Team Support

Work closely with veterinarians, technicians, and fellow CSRs to keep the hospital running smoothly

Communicate clearly and collaborate as part of a tight-knit team

Help maintain a clean, organized, and welcoming front desk and lobby

Support hospital safety, infection control, and emergency protocols

What We’re Looking For

Previous veterinary, medical, or customer service experience is a plus—but not required

Excellent communication and multitasking skills

Calm, friendly, and confident demeanor in fast-paced or emotional situations

A genuine love for animals and the people who love them

Positive attitude and team-first mindset

Flexible availability for evenings, weekends, and holidays

Why You’ll Love Working at GVETS

✨ Fun, energetic, and supportive work environment ✨ Never a dull day—see and learn something new every shift ✨ Competitive pay based on experience ✨ Meaningful, rewarding work when it matters most ✨ Daily interaction with pets ✨ Training, learning, and growth opportunities in emergency and critical care ✨ Room for career advancement

If you’re looking for a role where you can learn, grow, stay challenged, and truly make a difference, we’d love to meet you. Apply today and join the GVETS family!

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