Job Description
SUMMARY: This position is the "proactive" technical support, business solution development/implementation and risk manager to assure the highest level of customer satisfaction. You will create/contribute to automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues. This position is regarded as the technical support expert in complex, open systems implementation environments and a seasoned software development professional.
ESSENTIAL RESPONSIBILITIES (include but not limited to):
· Works with management to determine resource requirements, forecast, and cost reduction initiatives.
· Responsible for maintaining comprehensive documentation and training and developing associates.
· Analyzes system or application usage and plans for growth or increases in server and Desktop capacity.
· Ensure quality and achieve excellence in customer support and services.
· Leads development projects for new major enhancements and performs functional design and unit testing as needed.
· Writes programming code using RPG 4, React and Python software tools on the IBM I-Series hardware.
· Mentor junior to mid-level associates with application, technology, business process and tools as needed
· Provide level 2 support for production issues as requested.
· Work different shifts and weekends as required
· Perform Managers role as required during sick, vacation or out of town business occasions. This includes attending meetings, creating presentations and acting as an escalation point for personnel and business issues.
· Assist with budget and financial related information gathering for hardware and take active involvement of learning and reviewing the remaining budget
· Participate in recruiting and interviewing potential associates when requested.
· Own all Audits from a delegation perspective ensuring all participants deliver what is assigned and present results to auditors
MINIMUM REQUIREMENTS (EDUCATION, EXPERIENCE, SKILLS)
Required
· BA/BS in Information Technology or equivalent experience.
· Excellent communication and presentation skills (written and verbal)
· Strong computer skills including but not limited to Microsoft products.
Preferred
· 5+ years of experience working on Supply Chain application
· Experience leading Information Technology related projects that include multiple resources in multiple roles
· Competent in the automotive industry
· Adapts to changes in technology and work environment
· Manages competing demands
· Takes responsibility for work done
· Treats others with respect
Work Environment:
· Work will primarily take place in an office environment
· Exposure to warehouse/production environment
Company Description
ABOUT THE KABLE GROUP
For over 50 years, The Kable Group has been committed to connecting candidates looking for reliable work opportunities with companies in need of workforce solutions. We leverage our expertise in core industries to ensure that the needs of our clients and our candidates alike are satisfied. Whether it’s a professional position, skilled labor need, or an education opportunity, The Kable Group’s suite of solutions caters to finding the right fit, every time. At the Kable Group, we do not just accept diversity — we celebrate it, we support it, and we thrive on it. Read our full diversity statement here: -story/eeo/ This job description is not intended to be all-inclusive and the employee will also perform other reasonably related business duties as assigned by the immediate supervisor and other management as required.ABOUT THE KABLE GROUP\r\n\r\nFor over 50 years, The Kable Group has been committed to connecting candidates looking for reliable work opportunities with companies in need of workforce solutions. We leverage our expertise in core industries to ensure that the needs of our clients and our candidates alike are satisfied. Whether it’s a professional position, skilled labor need, or an education opportunity, The Kable Group’s suite of solutions caters to finding the right fit, every time.\r\n\r\nAt the Kable Group, we do not just accept diversity — we celebrate it, we support it, and we thrive on it. Read our full diversity statement here: job description is not intended to be all-inclusive and the employee will also perform other reasonably related business duties as assigned by the immediate supervisor and other management as required.
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