Duties and Responsibilities:
o Identify, organize and coordinate customer shipping requirements
o Accurately and efficiently prepare documents for ocean export shipments; and import documents for distribution to Brokerage Operations and/or customers’ Brokers
o Accurately and timely prepare invoices; and all required AS-400 database entries
o Effectively coordinate pickup and delivery orders with steamship, trucking, rail and warehouse companies
o Provide professional, timely, and high-quality customer service through daily communication with customer via phone and email
o Communicate effectively with internal departments, other regional branches and offices, and all external contacts; Interact professionally with co-workers and others at all times
o Effectively interface and consult with the Customs Brokerage Department to obtain technical guidance for regulatory compliance purposes as required by agencies including the EAR and U.S. Customs
o Provide rates to internal and external customers, direct contact with customer
o Perform specific and assigned operations and administrative tasks in order to provide high quality customer service while meeting the Company’s goals
Requirements:
o High school graduate or GED, or equivalency certificate, or significant relevant or appropriate working experience.
o 2+ years’ freight-forwarding industry experience in ocean cargo operations preferred, but not mandatory
o Experience in FCL / LCL Ocean Cargo logistics and documentation preferred, but not mandatory
o Experience with steamship lines' Bill of Lading and INCO terms preferred, but not mandatory
o Experience with Ocean accounting preferred, but not mandatory
o Basic PC skills – MS Word, Excel, Lotus Notes, AS400 knowledge
o Strong interpersonal, verbal and written communications, customer service and teamwork skills, with professional, positive, and motivated demeanor
o Must be available to work flexible scheduled hours and days depending upon customer demands.
o Satisfactory Performance Review history
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