Job Description

At Houston Methodist, the Operations Administrator (OA) position is responsible for providing operational oversight and leadership throughout the organization. This position is responsible for leadership in unforeseen situations, making timely decisions that directly impact patient care, fostering interdepartmental/interprofessional collaboration which reflect the mission and values of Houston Methodist. The OA position ensures timely and effective communication and provides clinical guidance in the management of patient care, staffing, and interpreting and implementing established policies and procedures. This position creates an environment for the management and delivery of safe patient care. The OA position demonstrates critical thinking through self-direction, initiative, effective interpersonal skills and oral/written communications skills.

PEOPLE ESSENTIAL FUNCTIONS

• Assigns available personnel, assesses triage assignments and makes appropriate modifications during the shift as necessary. Plans and coordinates staffing needs for the next shift and assesses needs for the following shift.
• Role models interprofessional communication, which includes active listening and teaching, communicating organizational information and all aspects of administrative and clinical practice in a respectful and positive way when interacting with staff.
• Conducts fair and consistent leadership skills for effective team dynamics and teambuilding strategies through problem resolution and coaching. Supports policy adherence and provides disciplinary measures when appropriate. Assists with staff stress management as needed.
• Improves department score for turnover/retention/employee engagement.

SERVICE ESSENTIAL FUNCTIONS

• Coordinates and expedites the admission/discharge, transfer and bed control process to optimize patient flow. Monitors and facilitates smooth and timely patient flow to ensure process efficiency. Provide bed assignments support as needed with designee.
• Oversees the activity in hospital operations during their shift. Manages administrative issues effectively, informs and documents pertinent information to Executive On Call, executive staff, directors and managers.
• Partners with public relations to manage outside media.
• Troubleshoots problems and/or issues regarding patient/family care, visitors, and facility issues on off shifts and weekends. Drives service standards and activities to improve department score for patient satisfaction, through role modeling and fostering accountability.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

• Monitors and analyzes work methods, staff scheduling and make appropriate adjustments, to assure a high level of service quality and cost effectiveness.
• Maintains awareness/responsiveness of all emergency codes and disaster preparedness, coordinating when critical situations occur. Role models situational awareness, using teachable moments to improve safety.
• Participates and/or leads and facilitates department process improvements.

FINANCE ESSENTIAL FUNCTIONS

• Attends daily care coordination rounds to facilitate patient progression. Manages bed closures and staffing allocation/cancellations to optimize efficiencies and reduce overtime.
• Implements department strategies to achieve financial target and staffing needs. Mentors others to do the same through timely documentation of care, decreasing length of stay, optimizing efficiency, minimizing incidental overtime, and other areas as appropriate.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS

• Serves as a mentor/role model and actively participates in hospital quality, service and shared governance councils, making recommendations for improvements within and across departments/units, committees, and quality improvement initiatives. Supports change initiatives and adapts to unexpected changes.
• Seeks opportunities to identify developmental needs of self and staff and takes appropriate action. Ensures own career discussions occur with appropriate management. Completes and updates the individual development plan (IDP) on an on-going basis.

This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

EDUCATION

• Bachelor's degree or higher from an accredited school of nursing
• Master's degree preferred

WORK EXPERIENCE

• Five years hospital experience in nursing; for HM internal, four years experience in nursing which includes HM performance that demonstrates progressive leadership abilities, i.e. charge nurse responsibilities

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