Job Description

Quality Assurance & Training Specialist Business Insurance

Award-winning, inclusive, top workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. The industry's brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Quality Assurance & Training Specialist at MMA.

Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh McLennan (NYSE: MMC).

A day in the life.

As our Quality Assurance & Training Specialist on the Business Insurance team, you'll serve as a consultant, educator, and facilitator focused on agency management systems and workflow development. You'll lead efforts to optimize people, processes, and technology resources to enhance client service, financial performance, and risk management. Your role includes auditing policies and procedures, communicating audit results, developing workflows, coordinating training programs, and maintaining training materials and quality assurance documentation.

Our future colleague.

We'd love to meet you if your professional track record includes these skills:

• High school diploma or GED required; Bachelor's degree or similar work experience preferred
• Strong knowledge of insurance industry practices and agency operations
• Ability to read and interpret documents such as renewal applications and procedures manuals
• Excellent communication skills to engage with managers, clients, and colleagues professionally
• Ability to apply technical knowledge with minimal guidance and handle multiple priorities in a fast-paced environment
• Detail oriented with a strong focus on accuracy
• Strong organizational skills and ability to meet deadlines consistently
• Proficient with Microsoft Word, Excel, Outlook, and PowerPoint, including advanced functions like Vlookup, Macros, and Pivot tables
• Experience with industry-specific software (EPIC) preferred

These additional qualifications are a plus, but not required to apply:

• Experience in quality assurance or training roles within insurance or related industries
• Ability to advocate for change and promote adoption effectively

We know there are excellent candidates who might not check all of these boxes. Don't be shy. If you're close, we'd be very interested in meeting you.

Valuable benefits.

We value and respect the impact our colleagues make every day both inside and outside of work. Our culture promotes colleague well-being through robust benefits programs and resources, professional and personal development opportunities, and fulfillment through meaningful work.

Some benefits included in this role are:

• Generous time off, including personal and volunteering
• Tuition reimbursement and professional development opportunities
• Hybrid work
• Charitable contribution match programs
• Stock purchase opportunities

We embrace a culture that celebrates and promotes the many backgrounds, heritages, and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.

Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

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