Job Description

Any SAP functional or technical experience

Key Responsibilities

• Serve as the primary point of contact for OTC Business stakeholders. Engage proactively to understand their strategic objectives and translate them into a clear IT delivery roadmap.
• Build and maintain strong relationships with key business and IT leaders, ensuring transparent communication and alignment on delivery timelines, risks, and dependencies.

Portfolio and Resource Accountability

• Manage the end-to-end delivery of a portfolio of IT projects and services, ensuring alignment with business priorities and organizational goals.
• Hold IT teams and resources accountable for project deliverables and performance, fostering a culture of ownership and high performance.

Capacity and Prioritization Management

• Partner closely with the Business PMO (Project Management Office) to manage IT capacity planning, resource allocation raising awareness to business and IT leadership wherever required.
• Collaborate with business and IT leadership to define and manage project prioritization, ensuring that IT resources are focused on the highest-value initiatives.

Reporting and Service Improvement

• Provide executive-level reporting to key IT and business leaders. Give clear and concise updates on project status, portfolio health, and key performance indicators (KPIs).
• Proactively track and analyze service delivery metrics, including cost to serve, to identify opportunities for improvement and implement strategies to enhance efficiency and effectiveness.
• Drive continuous improvement initiatives to optimize the service delivery model and elevate overall performance.

Thanks and Regards,

ajay.k@sitwinc.com

Phone +1 614-927-1831

Signature IT World Inc.

LinkedIn:

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