Provide remote support to clients from LMT’s office in the historic High Falls District by diagnosing and resolving hardware and software issues, installing and configuring computer systems and applications, and ensuring optimal setup and functionality. Maintain a high level of customer satisfaction by adhering to LMT’s support standards and procedures, meeting SLA requirements, effectively communicating with clients to gather information, provide updates, and explain solutions, and delivering high-quality technical support in alignment with LMT’s expectations. This position may also serve as a backup for desk-side support, requiring comfort with in-person client interactions when needed.
Perks
LMT’s compensation package includes a competitive base salary, quarterly bonuses, long-term incentives and a generous Employee Benefits Package
What We’re Looking For
Principal Duties and Responsibilities
Additional Preferred Skills
Working Conditions
Compensation details: 55000-65000 Yearly Salary
PIc82752a1b92a-30492-38451044
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