SERVICE WRITER Job at Murphy Auto Group DBA MIRACLE TOYOTA, Augusta, GA

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  • Murphy Auto Group DBA MIRACLE TOYOTA
  • Augusta, GA

Job Description

Job Description

Job Description

Job Description – Service Advisor/Writer

• Initiates automotive services and repairs by ascertaining performance problems and services requested; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer rapport and records

Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules

• Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions

• Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles

• Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system

• Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation

• Maintains automotive records by recording problems and corrective actions planned

• Updates job knowledge by participating in educational opportunities; reading manufacturers' publications

• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments

• Other duties as assigned

Job Tags

Contract work, Temporary work,

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