Job Description

Spa Concierge/Receptionist

Job Category: Spa

Hourly Rate: $17.50

Reports To: Director of Spa & Wellness, Spa Manager

About Us: The Spa at Woodcliff is an award winning and well-established spa dedicated to providing exceptional wellness experiences for our clients. We pride ourselves on creating a calm, professional, and supportive environment for both guests and team members. As we continue to grow, we are seeking passionate team members to join our team.

Job Summary: We are seeking a professional, friendly, and detail-oriented Spa Concierge / Spa Front Desk Agent who will also assist with spa attending and cleaning duties. This hybrid role is vital to ensuring an exceptional guest experience, from booking appointments to maintaining a clean, serene, and welcoming environment. You will be the first point of contact for spa guests while also helping to ensure the spa facilities are immaculate and fully stocked throughout the day.

Key Responsibilities:

Front Desk / Concierge Duties:

• Greet all guests warmly and professionally upon arrival.
• Manage spa bookings, appointment scheduling, and confirmations using the spa's software system.
• Answer phones, respond to emails, and handle general inquiries.
• Process payments and handle cash or card transactions.
• Provide information about services, packages, and promotions.
• Upsell retail products and spa treatments when appropriate.
• Maintain accurate client records and intake forms.
• Coordinate with therapists and service providers for smooth flow of appointments.

Spa Attendant & Cleaning Duties:

• During business hours, maintain cleanliness and sanitation of all spa areas including locker rooms, treatment rooms, relaxation areas, and common spaces.
• Stock and replenish towels, robes, slippers, water stations, and other amenities.
• Sanitize surfaces and equipment after each use following spa hygiene protocols.
• Assist guests with locker use, product selection, and general spa navigation.
• Perform routine checks to ensure all areas are clean, organized, and well-stocked.
• Report maintenance or safety issues promptly.

Qualifications: Previous experience in a spa, hospitality, or customer service environment preferred. Ability to multitask and stay organized in a fast-paced setting. Strong interpersonal and communication skills. Knowledge of spa treatments, services, and wellness practices is a plus. Comfortable with light physical work including standing, bending, lifting towels or supplies. Basic computer skills and experience with booking software (e.g., Mindbody, Book4Time) preferred.

Working Conditions: Fast-paced spa environment requiring multitasking and attention to detail. Requires flexible scheduling, including early mornings, evenings, weekends, and holidays. Interaction with clients, staff, and vendors on a daily basis.

Physical Requirements: Occasional lifting of supplies or equipment (up to 2550 lbs). May involve standing or walking for extended periods during operational hours.

Reasonable Accommodations: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, experience and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Disclaimer: This job description in no way states or implies that these are the only duties to be performed. Employees are required to follow any other instructions and to perform any other duties requested by their manager or supervisor. This job description does not constitute an employment agreement between the employer and employee and is subject to change by the company as the needs of the company and requirements of the job change.

Equal Opportunity Statement: The Woodcliff Hotel and Spa is an Equal Opportunity Employer and considers applicants for all positions without regard to age, disability, genetic information and/or predisposing genetic characteristics, marital status, national origin, race/color, religion, sex/gender, sexual orientation, military or veteran status, victim of domestic violence status, arrest or conviction record, or any other characteristic protected by applicable laws.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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