JOB DESCRIPTION
Insight Global is hiring a Patient Surgical Scheduler onsite in Lowell, MA!
Schedule: Mon - Friday 8-4pm EST.
Overview
This role is responsible for coordinating and scheduling for both surgical, diagnostic and office-based exams and procedures according to provider schedules and established policies and procedures. The Scheduler will provide scheduling, procedural, and financial instructions to patients while supporting the providers, nurses, and other clinical staff. This role will report to the Office Manager.
Responsibilities
Maintain surgical and procedure schedule for the facility
Coordinate all necessary providers and clinical staff for procedures
Maintain clear communication with patients and/or families throughout scheduling process
Identify and communicate critical information, including provider availability and special supply and equipment requests to nurses or other appropriate staff
Maintain schedule for pre-operative and post-operative patient appointments as necessary
Assemble pre-surgical packet and operative notes for billing purposes
Remain informed and maintain knowledge of all necessary hospital EMR and practice management systems
Liaise with hospital surgical personnel
Monitor insurance authorization for procedures
Provide patient appointment and procedure scheduling via both telephone and in-person interaction in office
Maintain quality standards as it relates to HIPAA regulations
Cover front desk operations as needed
REQUIRED SKILLS AND EXPERIENCE
1+ years of experience scheduling patient surgeries, hospital scheduling
1+ years of healthcare experience / front desk at a specialty practice
Ability to work ON SITE IN PERSON 5 days a week - this is not remote.
Strong interpersonal skills to be able to coordinate effectively with patients and providers and clinical staff as needed
Experience using EPIC
High school diploma
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