Job Description

JOB DESCRIPTION

Insight Global is hiring a Patient Surgical Scheduler onsite in Lowell, MA!

Schedule: Mon - Friday 8-4pm EST.

Overview

This role is responsible for coordinating and scheduling for both surgical, diagnostic and office-based exams and procedures according to provider schedules and established policies and procedures. The Scheduler will provide scheduling, procedural, and financial instructions to patients while supporting the providers, nurses, and other clinical staff. This role will report to the Office Manager.

Responsibilities

Maintain surgical and procedure schedule for the facility

Coordinate all necessary providers and clinical staff for procedures

Maintain clear communication with patients and/or families throughout scheduling process

Identify and communicate critical information, including provider availability and special supply and equipment requests to nurses or other appropriate staff

Maintain schedule for pre-operative and post-operative patient appointments as necessary

Assemble pre-surgical packet and operative notes for billing purposes

Remain informed and maintain knowledge of all necessary hospital EMR and practice management systems

Liaise with hospital surgical personnel

Monitor insurance authorization for procedures

Provide patient appointment and procedure scheduling via both telephone and in-person interaction in office

Maintain quality standards as it relates to HIPAA regulations

Cover front desk operations as needed

REQUIRED SKILLS AND EXPERIENCE

1+ years of experience scheduling patient surgeries, hospital scheduling

1+ years of healthcare experience / front desk at a specialty practice

Ability to work ON SITE IN PERSON 5 days a week - this is not remote.

Strong interpersonal skills to be able to coordinate effectively with patients and providers and clinical staff as needed

Experience using EPIC

High school diploma

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