Job Description

Job Description

Job Description

These roles are currently remote opportunities however MUST RESIDE IN ILLINOIS (Springfield preferred) to be considered for these roles.

Flexible schedule within the timeframe of Monday through Saturday 8:00 AM – 8:00 PM CST

Pay rate ranges between $19.00 - $22.00 (pay rate varies based on experience underneath a CRSS certification) 

Wellness and Recovery Team Lead is responsible for providing support for staff and services conducted telephonically.

Position Responsibilities: In addition to providing direct support to callers, Team Lead under the direction of the Director of Wellness & Recovery, will be responsible for:

• Supports the team to ensure all aspects of calls, documentation, and follow-up are completed to standards

• Assists with the design, development, and modification of workflows for the Wellness and Recovery Team including all processes and protocols, monitor staffing work queues including daily coverage

• Conducts training of new Wellness and Recovery Team members and provides support and training to team members identified as needing additional support

• Facilitates policy implementation and maintenance, assesses training and development needs, and identifies resources and tools to improve program effectiveness and quality

• Provides coverage and consultation as needed for the evening and Saturday shifts

• Works collaboratively with teams and leadership in pursuit of person centric holistic approach to care

• Engages, educates and encourages individuals and their families to connect with support services, community resources and advocacy assistance.

• Documents operational challenges and opportunities associated with calls

Position Requirements:

• : High School Degree (or equivalent) required. Bachelor’s degree in education, communication, healthcare, social services, or other related field preferred

• : State issued automobile operating license • Credential: Certified Recovery Support Specialist (CRSS)

•: Three years’ experience in a relevant field performing recovery support, documented skills and abilities in program development, design, organization, implementation, facilitation, and evaluation; proven ability and experience in community relations/networking and information and resource development maintenance; established knowledge of and work experience with the Medicaid affiliated population desirable.

Wellness Support Specialist

• Provide wellness and recovery education and emotional support on the Illinois Warm Line for diverse populations across the state of Illinois in a private location to ensure the confidentiality of the caller

• Use person-centered, strength-based, culturally and trauma-informed approaches to empower individuals to define and pursue their own recovery and wellness goals

Qualifications and Skills : The ideal candidate will have a strong foundation in their own recovery and be able to share that experience with others using effective disclosure.

Additional qualifications include:

• High School Diploma or GED

• Certified Recovery Support Specialist (CRSS) credential status is currently active or able to be obtained within two (2) years of employment

• Minimum of six (6) months’ experience working within the human services field

• Proficient computer skills with working knowledge of Microsoft Office and Outlook

• Experience working with substance abuse and/or addiction recovery 

• Effective communication skills, both written and oral, and the ability to set and maintain boundaries using trauma-informed principles and approaches

• A broad understanding of recovery principles and application along the continuum of recovery with a commitment to person-centered empowerment, culturally competent services, and a nonjudgmental approach

• Ability to work independently in an organized, efficient, and productive manner

• Capacity to multitask and complete projects collaboratively with team members

• Must have reliable internet service to work from home

• Must be able to ensure confidentiality of callers and secure storage of computer equipment Job

To Apply: Email resume and job title to IL_WarmLine@carelon.com

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