Job Description

Job Description

Job Description

Call Center Manager – Home Improvement Industry (Phoenix, AZ)

We are a leader in home improvement specializing in windows and bath remodeling, is seeking an experienced Call Center Manager to oversee and elevate our in-house call center operations.

We are looking for a hands-on leader who thrives in a fast-paced environment, drives performance through coaching and mentorship, and is passionate about delivering an exceptional customer experience.

Responsibilities:

• Manage daily operations of the call center team, including inbound/outbound appointment setting and customer service
• Recruit, train, and develop team members to meet and exceed performance goals
• Monitor KPIs and implement strategies to improve conversion rates and productivity
• Collaborate with sales and marketing teams to ensure seamless customer acquisition and retention
• Maintain high standards for call quality and compliance

Qualifications:

• Minimum 3+ years of call center management experience (home improvement industry a plus)
• Proven track record of achieving/exceeding sales and service metrics
• Strong leadership and coaching skills
• Excellent communication and organizational abilities
• Tech-savvy; familiarity with CRM systems and reporting tools

What We Offer:

• Competitive salary + performance bonuses
• Medical, dental, vision, and life insurance after 60 days
• AFLAC coverage available
• Paid time off and holidays
• A collaborative team culture with opportunities for advancement

If you’re a motivated leader who can build a high-performing team and wants to grow with a trusted Arizona brand, we want to hear from you!

To apply: Send your resume and a brief cover letter or apply here.

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