Job Description
Interested in food? We help the world's food & beverage companies bring innovation to life. We are a global market research company based in the Netherlands, operating in one of the world's leading regions for food research and development. We are looking for a Customer Success Specialist to join our Account Management team. This role is designed to support our Account Managers by owning day-to-day client enablement and platform support.
About the job As a Customer Success Specialist, your mission is to ensure that clients receive timely, accurate, and practical support in their day-to-day use of our platform. You will play a key role in helping clients understand our data, adopt the platform effectively, and receive a consistent and high-quality level of service throughout their subscription.
About Innova Market Insights INNOVA MARKET INSIGHTS is a global leader in market intelligence and business information serving the fun and fast-paced food and beverage industry. With three decades of experience Innova is a dedicated partner for industry leaders all around the world. The company is famous for trends, insights, and intelligence to build and sustain successful innovation. We work with the top 500 global food companies as well other industry players driving innovation in the sector.
This role is highly execution-focused and combines analytical work, client interaction, and strong organizational skills.
Analytical: - Use Innova's database to conduct structured analyses and extract valuable insights in response to client questions and support requests.
- Translate data and insights into high-quality presentations and materials, following corporate guidelines and standardized formats.
- Support Account Managers by preparing analyses and decks for client meetings, trainings, and ongoing service delivery.
Client-facing responsibilities: Contribute to company growth through: - Join client calls alongside Account Managers to support platform usage, answer questions, and help address day-to-day client needs.
- Deliver client trainings and demonstrations to ensure effective platform adoption and understanding.
- Ensure client requests are handled efficiently and in line with the agreed service level.
Organizational responsibilities: - Coordinate closely with Account Managers to prioritize requests and ensure the client service plan is consistently executed.
- Manage and track client requests, follow-ups, and deliverables to ensure timely completion.
- Stay updated with the latest features and functionalities of our platform to provide accurate and timely support to clients.
- Recognize and escalate complex issues to senior support members or other departments as necessary to ensure clients' needs are met effectively.
Your Qualifications - Bachelor's degree in Business, Data Science, Food Science, or a related field.
- Minimum of 2 years' experience in a customer support, customer success, or analyst role, preferably within market insights, data, SaaS, or the food industry.
- Strong analytical and technical aptitude, with the ability to quickly learn new software tools.
- Clear and professional communication skills, with the ability to explain data and concepts in a practical, client-friendly way.
- Highly organized, detail-oriented, and comfortable managing multiple requests simultaneously.
- Strong service mindset and motivation to support clients and internal stakeholders.
- Knowledge of the FMCG or food & beverage industry is a plus.
Are you ready to grow with us? Do you want to be part of an energetic and international organization and have an impact on what we will eat and drink in the coming years? Then we would love to hear from you! We look forward to meeting you.
Innova Market Insights is an equal opportunity employer. We are committed to creating an inclusive workplace where all individuals are treated with dignity and respect.
We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, marital status, veteran status, or any other protected characteristic under applicable law.
Our recruitment and selection practices are designed to be fair, transparent, and accessible. We ensure that job requirements are based solely on the skills, qualifications, and experience necessary for the role. Where needed, reasonable accommodations will be provided to applicants and employees with disabilities.
At Innova Market Insights, we believe diversity strengthens our teams and drives innovation. We welcome candidates from all backgrounds and encourage applications from underrepresented groups.
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