Job Description

Job Description

Overview:

Carowinds has an immediate opening for a Manager of Hotel/Campground Operations for The Spring Hill Suite by Marriott and Camp Wilderness Resort.

This position is the face of the property, serves as the primary leader and management figure in all business matters. They are responsible for all aspects of operations at the hotel/campground, day-to-day staff management and guests.

Responsible for managing the management team and overall targets to deliver budgeted financial expectations. Provides leadership and strategic planning to all departments in support of our service culture, maximized operations and guest satisfaction.

They are responsible for establishing the Carowinds/Six Flags culture by following the cornerstones, safety, service, courtesy, cleanliness and integrity.

Benefits:

• 3 weeks paid vacation (6 sick days, 8 paid holidays)
• Several medical coverage options to fit your needs best
• 401K match
• FREE entry to ALL our parks and water parks!

Perks:

• Complimentary tickets for friends and family
• Discounts on food and park merchandise
• Full-time and part-time employee events and gatherings

• Provides strategic vision and leadership to positively influence their team to consistently meet goals and deliver memorable guest service
• Develops performance programs that drive improvements in team engagement, provide growth opportunities and coaching in order to develop and retain an engaged, motivated, and productive staff
• Ensures brand service programs are in place and executed against
• Manages the implementation of major brand standards
• Provides timely, real-time feedback to management and hourly associates on service and operational standards
• Manages on-property controllable costs associated with rooms, housekeeping, events, and food and beverage operations
• Assist the FPA corporate partners in preparing and administers annual division operating budget; makes overall adjustments (labor, ODC, COG) throughout the year to meet division specific goals
• Makes daily downward adjustments and recommendations for upward adjustments to labor levels based on occupancy and sales to meet cost center specific goals. Critically reviews reports of occupancy and revenue
• Analyze CRM reporting to efficiently measure productivity and determine areas that opportunity exist
• Tours and visually inspects property on a daily basis along with Monitoring cost control, property condition, cleanliness and quality of product and service throughout hotel

• Education: Bachelor's degree or Associate degree plus 5 years experience in Hospitality and Tourism or equivalent
• Minimum of 5 years of comprehensive firsthand Hospitality experience in a Marriott branded hotel environment
• Passionate about understanding and creating an exceptional guest and associate experience like no other
• Ability to work nights, weekends, and holiday periods to meet business needs with a heavy focus on being present when the restaurant is open for operations
• Ability to pass a mandatory (or random) drug test, per Company policy, unless prohibited by state or provincial law
• Ability to pass a background check, if 18 years of age or older, which may include, but is not limited to, credit, criminal, DMV, previous employment, education, and personal references, per Company policy, unless prohibited by federal, state, or provincial law

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