Prosper is seeking a flexible, detail-oriented professional with experience managing both inbound and outbound contact center systems across multiple lines of business, including sales, service, investor, credit risk, and collections. As part of the Communications Channels team, this role will be responsible for acquiring, configuring, and routing toll-free numbers (TFNs), administering dialer platforms, and optimizing overall voice channel operations.
The ideal candidate brings hands-on experience designing call and work routing strategies, developing outbound calling campaigns, and managing performance against key KPIs, while ensuring compliance across teams and functions. This role will rely heavily on cross-functional collaboration to forecast call volumes and workflows, and to support interval staffing and scheduling decisions that sustain aggressive performance targets.
Rooted in our values, Prosper's Operations team is driven by how we can improve the customer experience, always thinking there must be a better way. If you are looking for a mission driven company with a great culture, check us out! As a Prosper employee, you will have the opportunity to take ownership of your career - we offer learning opportunities and career development plans. Come join a dedicated, diverse community that will help you discover your fullest potential! Are you ready to Prosper?
Founded in 2005 as the first peer-to-peer marketplace lending platform in the U.S., Prosper was built on a simple idea: connect people who want to borrow money with those who want to invest. Since inception, Prosper has helped more than 2 million people gain access to affordable credit with over $27 billion in loans originated through its platform. Our mission is to help our customers advance their financial well-being through a variety of products. Our diverse culture rewards accountability and cross functional teamwork because we believe this encourages innovative thinking and helps us deliver on our mission.
We're on a mission to hire the very best, and we are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere. It is important to us that every hire connects with our vision, mission, and core values. Join a leading fintech company that's democratizing finance for all!
Diversity expands opportunities
Collaboration creates better solutions
Curiosity fuels our innovation
Integrity defines all our relationships
Excellence leads to longevity
Simplicity guides our user experience
Accountability at all levels drives results
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