Pharmacovigilance Reporting Specialist (Quality Assurance) Job at AssistRx, Riverside, CA

ZjZaTS8vTGhENkJaR3ZVcmx4cDQxcnhIOGc9PQ==
  • AssistRx
  • Riverside, CA

Job Description

Quality Assurance Specialist

AssistRx has engineered the perfect blend of technology and talent (you) to provide life sciences companies with an efficient solution to improve patient uptake, visibility and outcomes. Our talented team members provide therapy and healthcare system expertise to help patients achieve better results from care.

A growing organization, AssistRx views our people as our strongest asset. Join us as we continue to make a difference....

Overview:

This role is responsible for leading the daily tasks associated with the company's copay assistance programs. Within this role, the Quality Assurance Specialist serves customers by identifying, analyzing, and developing improvements in productivity, quality, client relationships, and customer service. The Quality Assurance Specialist regularly provides support to the department manager and occasionally Senior Leadership in order to effectively maintain program operations and goals.

  • Monitoring associate calls and providing feedback to program managers on associate strengths/coaching opportunities
  • Reviewing associate case records to ensure program metrics are met
  • Preparing call center reports and tracking service trends
  • Participating in the creation and maintenance of program SOP's
  • Assisting with user acceptance testing of program platform (eCase, iAssist)
  • Monitoring program AE's

Job Tags

Similar Jobs

Medisys Health Network, Inc.

Epic Willow Analyst Job at Medisys Health Network, Inc.

 ...Job Description EPIC WILLOW ANALYST (Hybrid with 2 remote days after 90 days from hire date) JOB SUMMARY: The candidate will hold a dual role within Medisys. They will equally split their support/build assignments between the Willow application, and another EPIC... 

Griffin Agency

Life & Health Insurance Opportunities Await (Work from Home) Job at Griffin Agency

 ...learning a new skill, were mentoring individuals into the life insurance industry. No prior experience required Training &...  ...income Ownership & leadership paths available Fully remote (U.S.) This is not a job its a career path for those who... 

Allegheny Health Network

Endowed Chair, Memory Disorders Neurologist Job at Allegheny Health Network

 ...Job Description Allegheny Health Networks Neuroscience Institute is recruiting a Memory Disorders Neurologist, for an Endowed Chair Position, to build a program with our team located in Pittsburgh, PA . Job Duties Build a nationally recognized program... 

Sound Physicians

Intensivist Job at Sound Physicians

 ...hospital that has been recognized as a major regional provider of medical and surgical services by US News and World Report. ~ Intensivists will rotate through both Med/Surg ICU and CVICU (depending on need). ~15-bed CVICU (non-teaching service) ~32-bed Med/Surg... 

Afni

Customer Sales Representative Job at Afni

 ...records, effective multitasking, and strong attention to detail. \n How can you join the Afnimazing team?\n You can apply online here, or you can walk in to our office at 7810 E Escalante on Tuesdays or Thursdays between 10 am and 2 pm for an on the spot...