Job Description

Join to apply for the Software Engineer: Developer Success role at Speakeasy

Join to apply for the Software Engineer: Developer Success role at Speakeasy

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About Speakeasy

Speakeasy's mission is to unlock the full potential of APIs empowering developers to build the future faster.

About Speakeasy

Speakeasy's mission is to unlock the full potential of APIs empowering developers to build the future faster.

API builders use Speakeasy to create amazing API experiences for both human developers and agentic consumers. From creating, curating and hosting MCP tools in seconds, to generating idiomatic and feature-rich SDKs, Terraform providers and docs, Speakeasy helps develops build better and faster.

If building foundational tools for fellow developers excites you, read on!

About The Role

As a Developer Success Engineer, youll have a high ownership and extremely visible role, working every day with our prospects and customers to ensure that they have an amazing experience with Speakeasys growing suite of API products.

• You will be a primary owner of customer outcomes, whether that means providing help with a customers OpenAPI specification, advising on MCP implementation details, or flagging a customer for further deep-dive support
• As a company that improves Developer Joy and Experience, we care about crafting great documentation ourselves. Youll shepherd and craft our documentation, tutorials and guides to ensure that users have a delightful self-service experience
• Youll help scale our support process and tooling to support hundreds of enterprise customers and a rapidly growing community of freemium users. This could mean investigating how to use AI agents, putting in place processes and best practices for onboarding customers, or deciding on the best ways to manage our rapidly growing customer base
• Assist the team on feature releases, communication and managing migrations

About You

To succeed in this role, you will:

• Be comfortable diving deep into the technical details of our customers APIs and SDKs. You may already be an expert in OpenAPI, or have built APIs or SDKs before in large teams.
• Topics you might be called on to discuss with customers include data serialization / deserialization, OAuth and authentication mechanisms.
• At a minimum, you have experience contributing to production code, are comfortable in a CLI, and are fluent in one or more of Typescript, Golang, and Python
• Have a high degree of empathy for customers, and can transition rapidly from understanding their big picture goals as well as get into the weeds of specific technical roadblocks
• Have excellent communication and customer management skills whether it's via Slack, email, video or anything else. You sweat the details from Slack messages to customers, to creating easy-to-understand docs
• Use your customer learnings to influence the product roadmap and craft high-impact docs, usage guides, and examples that ensure constant improvement in the customer experience
• Understand that customer success is a critical part of how customers experience Speakeasy and therefore a huge differentiator instead of simply a chore. You are energized by helping customers be successful with Speakeasy
• Be comfortable working in a fast-paced and ambiguous environment. Things change fast in a startup, there will always be more things to do than hours in the day, and we touch numerous parts of the product and customer experience but you know how to prioritize, context switch, and work autonomously

What should you know about us?

• Our team is split across PST and GMT timezones. This has its advantages and disadvantages. We follow async processes pretty well but it's not perfect. Youll help us get there
• We're a small team of ~30. We are collaborative and supportive of each other, but believe in high ownership and autonomy
• We are ambitious, passionate about what we do, and seek to be exceptional. If you are looking for a place to clock in and out or to simply punch a ticket, we are likely not a good fit for you

Benefits and perks

• Competitive salary and equity
• Top healthcare coverage: Medical, dental, and vision insurance covered at 100% for you and 90% for dependents (USA), private healthcare (UK)
• 401(k) (US) or private pension (UK) plan
• Unmetered PTO
• Onsites in SF and London (and other locations: in the past weve visited NYC, Lisbon and Mexico City!)
• Work with a fun, collaborative, ambitious team

Let's chat!

Email us at jobs@speakeasy.com

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Software Development

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