Job Description

Job Description

Job Description

Who we are

We are a family-owned bank committed to providing exceptional service and innovative banking solutions while making a difference in the communities we serve. We take great pride in the relationships we build and the lives we impact. We offer the strength of a big bank combined with local decision-making and hometown involvement, setting our community bank apart from the rest.

Our mission

Our mission is to support the financial goals of individuals and businesses in the communities we call home by offering every person a better banking experience.

Our values

• Passion: We have an unrelenting drive to be great. Quality service is our #1 priority.
• Commitment: We do not shy away from accountability. We together as a team and embrace the spirit of service.
• Leadership: We are competitive leaders in our markets and a go-to source for finance and lending.
• Community: We’re proud to support each other and our local communities. We win when our customers win.

To learn more about us, visit

About the role

The Training Documentation Specialist is primarily focused on technical writing and procedure development, responsible for translating complex technical processes into clear, concise, and easy-to-understand procedures intended for new hire and experienced staff. This role includes instructional design responsibilities, assisting with the development and design of supplemental training materials to support documented procedures.

Position is located in Henderson, NV. It is not a remote position

What you will do

Performing other duties as assigned to support training needs and business objectives throughout the Bank, the Training Documentation Specialist:

Technical Writing & Procedure Development (60%)

• Translates complex technical and operational processes into clear, concise, and easy-to-understand procedures.
• Organizes content logically using headings, tables, diagrams, and visual aids to enhance comprehension.
• Analyzes existing and potential content, focusing on reuse and single-sourcing opportunities.
• Identifies and recommends improvements for procedure gaps, redundancies, or inefficiencies.
• Performs regular audits and maintenance to ensure documentation remains current and relevant.
• Partners with subject matter experts to create, implement, and review procedural resources supporting employee’s in-the-moment needs.
• Participates in rollout planning and stakeholder communications related to procedural changes.
• Researches industry methodologies and trends in technical communication integrating those into professional practice.

Instructional Design & Learning Resource Development (25%)

• Assists in the design and development of supplemental training materials to support documented procedures.
• Applies adult learning principles and instructional design models to enhance learning engagement and knowledge retention.
• Collaborates with training team members to align documentation with learning objectives and delivery formats.
• Contributes to the creation and redesign of user reference manuals and instructional materials in support of new or changing business practices, regulatory, compliance, and legal changes.

Training Operations & Strategy (15%)

• Uses sound judgement to identify, troubleshoot, and resolve day-to-day operational challenges.
• Generates and maintains reports, dashboards, and data visualizations to track procedure development and outcomes.
• Maintains inventory and version controls for procedures and supporting training documentation.
• Monitors usage analytics to identify high-impact procedures and areas for improvement.

What you will need

• Bachelor’s degree from an accredited university in Journalism, English, Communications, Instructional Design, or related Learning and Development field, or equivalent related professional experience.
• 3 years' experience in retail banking management or financial services.
• 3 years' experience documenting complex process flows, end-user procedures, and other user reference materials.
• Experience implementing the Chicago Manual of Style and the latest Microsoft Writing Style Guide.
• Experience applying the principles and methodologies associated with instructional design and adult learning (e.g., SAM, ADDIE, Kirkpatrick, Gagne’s Nine, Merrill’s Principles, etc.)

What we offer

• Health Insurance
• Dental Insurance
• Vision Insurance
• Paid Vacation, Sick, and Holiday time
• A competitive 6% 401k match
• And more!

Candidate must pass a pre-employment screening including credit history and criminal record check.

Our company provides equal employment opportunities (EEO) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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