Help Desk Specialist (Entry Level) Job at DigiFlight, Inc., Columbia, MD

ZWFaTCtmRG5ES1JkRVBRbW5oNTEzcjVQOXc9PQ==
  • DigiFlight, Inc.
  • Columbia, MD

Job Description

Core Responsibilities:

  • Provide technical support: Answer user inquiries, troubleshoot hardware and software problems, and guide users through solutions.
  • Troubleshoot and diagnose: Identify the root cause of technical issues and implement appropriate solutions.
  • Document and track issues: Log all incidents, including descriptions, troubleshooting steps, and resolutions, for future reference.
  • Escalate complex issues: Forward unresolved problems to higher-level IT personnel for further investigation and resolution.
  • Maintain and update knowledge base: Contribute to the creation and maintenance of a knowledge base of common issues and solutions.
  • Provide training and guidance: Assist users with basic IT skills and provide guidance on using company software and hardware.
  • Follow up on resolved issues: Ensure that users are satisfied with the solutions provided and follow up on any outstanding issues.
  • Maintain accurate records: Keep detailed records of all support requests, including the problem, solution, and resolution time.
  • Monitor system performance: Monitor system performance and identify potential problems before they escalate.
  • Stay current with technology: Keep up-to-date with the latest IT trends and technologies.
  • Communicate effectively: Communicate clearly and concisely with users, both verbally and in writing.
  • Provide excellent customer service: Be patient, helpful, and understanding when dealing with users who may be frustrated or unsure of how to use technology.

Job Tags

Similar Jobs

US Ghost Adventures

Tour Guide Job at US Ghost Adventures

 ...reliable transportation Applicants should be passionate about storytelling and history US Ghost Adventuresoffers entertaining, historic, and authentic ghost tours of the United States' most haunted cities over 100 cities and counting! We aim to deliver fun yet... 

Experity Defunct

Remote Radiologist - Independent Contractor Opportunity Job at Experity Defunct

 ...Care Centers and Primary Care Offices in all 50 states. This can be both a Part-time or Full-time Independent Contractor opportunity: ~100% Remote, work from home ~ Competitive compensation ~ Malpractice Insurance Available ~ Company laptop with docking... 

AYG Food Services LLC

Team Member THG Downtown Job at AYG Food Services LLC

Job Description Job Description TEAM MEMBER We are all responsible for giving guests a great first impression of The Halal Guys. When a guest arrives at The Halal Guys, they must always receive a warm and sincere welcome, and as they depart, they should receive a ...

Headway

Licensed Psychiatric NP Job at Headway

 ...your schedule, client load, and work environment. Why partner with Headway? As an independent provider with Headway, youll...  ...This is a 1099 independent contractor role. Youll have full autonomy...  ...telehealth while working from home. We accept the following licenses... 

Lee College

Adjunct - Art Appreciation/Art History Job at Lee College

 ...Adjunct - Art Appreciation/Art History Salary: Job Type: Part-Time Job Number: FY2300152 Location: Main Campus - Baytown, TX Division: Provost/Academic & Student Affairs Position Overview Adjunct faculty are hired in a part-time capacity on...