Job Description
NISC develops and implements enterprise-level and customer-facing software solutions for over 960+ energy cooperatives and communication organizations across North America. Our mission is to deliver technology solutions and services that are Member-focused, quality-driven and valued-priced. We exist to serve our Members and help them serve their communities through our innovative software products, services and outstanding customer support. We are an AI-forward company committed to being a technology leader in our industry. NISC has been ranked in ComputerWorld's Best Places to Work for 23 years, and we are looking for qualified individuals to join our team.
Primary Responsibilities: We are seeking a detail-oriented and technically skilled GIS Professional to support our Members' migration from our legacy mapping and staking software to our next‑generation platform. Reporting to a Professional Services Team Lead, the Implementation Project Manager will collaborate closely with the Engineering and Operations teams to resolve technical issues related to project deployment and software transitions. This role encompasses performing NISC GIS software implementations for member/customers, managing implementation projects end‑to‑end, validating and verifying the accuracy of converted data, providing ongoing application support, and delivering comprehensive training on all aspects of the application. Additionally, the Implementation Project Manager will address customer questions regarding product functionality and usage via telephone, email, or on‑site visits.
Essential Functions: - 3-5 years of ArcGIS Enterprise Suite product experience (ArcGIS Pro, ArcGIS Server, ArcMap, ArcCatalog)
- Provides superior customer support to internal and external customers in all encounters
- Determine expectations and timelines of the Member's conversion process.
- Prepare and monitor the Project Plan.
- Identify gaps in features and functionality in software and oversee resolution.
- Identify changes required for conversion of data.
- Complete and prepare conversion documents.
- Oversee the standardization of artifacts used in the Project Plan
- Add and enhance artifacts with team lead's assistance.
- Assist in document preparation.
- Communicate with all parties involved in the enterprise implementation
- Compiles and analyzes business requirements and evaluates Member/Customers' operational processes to prepare for software application conversions, migrations, and/or new implementations.
- Designs and implements system set-up configurations for Member/Customers performing independently and proficiently.
- Designs and delivers training to the Member employees to prepare for "live" week. Utilizes all implementation best practices and artifacts for all implementation projects.
- Assists customers in all aspects of implementation including troubleshooting, training, and on-going support
- Prepares Change Requests (CRs) and follow-up to resolution.
- Performs research into difficult application problems, resolves issues for Member/Customers and recommends changes or enhancements as directed.
- Facilitate and follow up with Member/Customers on difficult requests and procedures.
- Gathers, maintains and audits Member information in the configuration database.
- Utilizes all support tools as directed.
- Conveys customer feedback to product development staff as appropriate.
- Perform on-site training or deliver remote application training to Member/Customers via Web Tools.
- Provides after-hours support.
- May prepare materials and deliver National IT Learning Center classes.
- May prepare materials and deliver Member Information Conference (MIC) sessions.
- May be called upon to assist in other implementation areas.
- May be called upon to participate on design teams.
- May be called upon to participate in testing of new product development or enhancements.
- Will be required to travel to customer sites as often as necessary to meet business objectives.
- Other duties as assigned.
Desired Job Experience: - Support/implementation experience either at NISC or similar related experience.
- Basic knowledge of NISC's products' features and functionality.
- Basic knowledge of other integrated Utility industry applications and services.
- Basic knowledge of Project Management processes and theory.
- Basic knowledge of the Utility industry.
- Familiarity with the Energy or Communication industries, including the operations and business requirements.
- Familiarity with other integrated applications and services.
- Excellent verbal and written interpersonal and communication skills.
- Excellent presentation and training skills.
- Excellent telephone etiquette and ability to deal effectively with Member/Customers.
- Excellent research and problem-solving skills with strong attention to detail.
- Strong PC skills.
- Ability to effectively lead, influence and teach others.
- Ability to organize and prioritize.
- Ability to interact in a positive manner with internal and external contacts.
- Ability to work independently, as well as in a team environment.
- Ability to travel as often as necessary to meet the goals and objectives of the position.
Desired Education and/or Certification(s): - Bachelor's Degree in a business-related field or equivalent experience preferred
Minimum Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Employees must be able to see, speak, and hear, to operate computer keyboards or office equipment, and are required to stand, walk, and sit.
Disclaimer: Management may modify this job description by assigning or reassigning duties and responsibilities at any time.
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